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Case Management

Our Case Management solution empowers organisations to access critical information, workflow tasks, and key analytics instantly and securely, no matter the time or location. By integrating various business tools, we streamline processes, automating and modernising tasks to eliminate the hassle of manual, paper-based content management.

At futureX, we specialise in analysing your case management needs and providing a roadmap for a more effective and responsive solution. Our comprehensive case management solutions centralise all case-related information, equipping users with the necessary tools. Our framework approach cultivates a culture of agility, innovation, and change, ensuring the delivery of a dynamic case management system. This approach makes implementing the solution an ongoing process, fostering continuous innovation and agile business practices for the future.

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Benefits of Case Management Software

  • Automate repetitive, manual, and paper-based tasks effortlessly.

  • Enhance adherence to internal business rules.

  • Centralise all case or project information efficiently.

  • Rapidly deploy solutions using point-and-click configurability.

  • Handle high-value exceptions more efficiently.

  • Expand case management features across multiple departments.

  • Empower your team to make intelligent decisions.

  • Identify opportunities for improved productivity.

  • Enhance visibility and exercise greater control.

  • Reduce customer service time.|

  • Ensure compliance and address audit concerns proactively.

  • Connect and consolidate data from disparate systems.

Frequently asked questions

Dynamic Case Management Solutions position your organisation ahead of the competition and the digital transformation wave. Not only do they save time, but they also empower caseworkers to handle complex, real-time initiatives based on ever-changing data and information. With intuitive dashboards and interfaces, these solutions deliver a seamless experience.

futureX boasts extensive experience in Dynamic Case Management and has delivered solutions for many years. Our unique value lies in providing fully managed programs on a platform, allowing clients to embark on their continuous innovation and transformation journey.

Compliance tracking

Contract Lifecycle Management (contract request & review, compliance, research)

Contract management

Facilities Management (facility request issue, project management)

Incident resolution

Fraud investigation management

Agenda Management

Healthcare, provider, and medical credentialing

Anti-Money Laundering

Human Resources (employee onboarding checklist, complaints, recruiting)

Complaint Management

Insurance claims processing

Departments of Social Services

IT Management (project request, IT trouble ticket)

Customer onboarding

Vendor Management (vendor request, incident tracking, selection)

Loan document tracking

Still have questions?

Partner with futureX to revolutionise your workflow automation and experience the power of intelligent case management.

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SplashBI offers ready-made reports and dashboards tailored to key business areas, enabling users to make informed and decisive business choices. The comprehensive SplashBI framework comprises several specialised components, including SplashEBS (for Oracle EBS reporting), SplashGL (Financial Analytics), SplashHR (People Analytics), SplashOC (Oracle Cloud Reporting), and SplashDM (Discoverer Migration Utility). These components cater to the unique requirements of our esteemed customers, allowing them to derive value without the need for extensive custom development. Our software seamlessly connects to both on-premises and cloud data sources, such as big data, SQL databases, spreadsheets, and popular applications like Google Analytics and Salesforce. The ability to access and integrate multiple data sources without coding simplifies data management processes.

To illustrate, SplashEBS serves as a pre-built connector accompanied by optional pre-built reports that possess a deep understanding of Oracle EBS security, roles, responsibilities, DFFs, KFFs, and the overall structure of Oracle EBS. With an extensive collection of over 1300 pre-built reports, SplashBI covers more than 35 EBS Modules, providing users with the assurance that they will only access the data pertinent to their roles. Likewise, for Oracle Cloud users, SplashOC offers a vast selection of 550+ pre-built dashboards across various modules, enabling them to harness the power of our software effectively. 

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futureX has formed a strategic alliance with Mendix to offer a robust software development platform to professional developers. This platform enables developers to undertake large-scale application development projects for esteemed clients in diverse sectors such as financial services, insurance, logistics, public sector, and oil & gas companies in the Middle East. By leveraging the power of low-code technology, futureX empowers Mendix to streamline their operations and enhance overall efficiency. From basic to highly intricate applications, the low-code platform excels in integrating multiple channels and latest technologies, while ensuring significant cost savings throughout the application lifecycle.

With a strong focus on bridging the gap between data scientists, IT experts, and business professionals, our esteemed customers enjoy the benefits of an analytic platform that is both code-free and code-friendly. This platform empowers users to explore, prepare, analyse, and operationalize analytic models, collaboratively and under a governance framework. It offers unparalleled flexibility, facilitating seamless integration of analytics into business processes. 

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This collaboration with Hyland will significantly boost the trust of customers who choose to invest in OnBase, Alfresco, Nuxeo platform for streamlining operations and effectively handling crucial business data in a secure centralised platform. As a result, it highlights futureX’s unwavering dedication to creating, integrating, and providing essential solutions that effectively address diverse business obstacles for various organisations.

Hyland, a renowned player in the ECM (Enterprise Content Management) domain, effectively oversees your enterprise content throughout its entire lifecycle, starting from its creation until the final stage of archiving and disposal.

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Through our strategic partnership with Automation Anywhere, futureX is committed to delivering advanced technology in the field of Business Process Automation. Our aim is to empower organisations by enhancing their productivity and driving down operating costs. With the power of Robotic Process Automation (RPA), we enable the automation of manual tasks across diverse industries such as Finance & Accounting, Healthcare, Networking & IT, and Human Resources.

The collaboration between futureX and Automation Anywhere has quickly made a significant impact, revolutionising the perception and adoption of automation among professionals. As the digital landscape undergoes a transitional phase, our joint efforts have successfully facilitated professionals in adapting and evolving their workflows.

Renowned enterprises from both the private and public sectors have seamlessly integrated futureX’s intelligently designed software BOTS, developed by our proficient data solution architects. As a result, they have witnessed remarkable improvements in productivity and substantial reductions in operational costs.

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In the realm of Fraud and Risk Management, financial institutions are directing their attention towards intelligent and real-time AI-driven solutions, which are crucial for optimal operations. Recognizing this need, futureX has introduced its latest Inline Fraud and Risk Management (IFRM) product, known as BankIQ. BankIQ is an advanced Cognitive fast-data platform that empowers Banks, Financial Services, and other Institutions with the ability to leverage advanced AI applications, effectively simulating human intelligence across various problem-solving scenarios.

BankIQ excels in providing ‘true’ real-time analytics by harnessing real-time data. Real-time data plays a vital role in any comprehensive data analytics strategy, enabling businesses to perform analytics, gain valuable insights, and promptly respond to unfolding events with fresh data. The platform offers a comprehensive suite of Intelligent products such as IFRM – Inline Fraud & Risk Management, IPOM – Inline Promotions and Offer Management, Receivable Analytics & Assignment-of-Receivables, and more. Additionally, BankIQ empowers the development of customised analytic applications by leveraging AI & ML, enabling a wide range of problem-solving capabilities.

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futureX has forged a strategic partnership with Microsoft to revolutionise the way our clients operate in Saudi Arabia. By collaborating with Microsoft, we are empowered to construct, oversee, and implement low-code applications, enabling seamless workflows for our esteemed clientele.

At futureX, we boast a team of highly skilled cloud experts who possess the expertise to navigate and thrive in a cloud-first environment. Leveraging the extensive capabilities of Microsoft Azure, Power BI, Power Automate, and Power Apps, we empower you to unlock the true potential of data and cloud.

Backed by our profound understanding of local enterprise requirements and years of industry experience, our team is dedicated to expediting your organisation’s digital transformation journey.

Embracing Saudi Arabia Vision 2030:
futureX Leading the Digital Transformation Era

Welcome to futureX, the industry leader in AI-driven workflow automation in Saudi Arabia. At futureX, we are proud to align ourselves with the goals of Saudi Arabia Vision 2030, a comprehensive plan designed to propel Saudi Arabia towards economic diversification and technological innovation.

Saudi Arabia Vision 2030 recognizes the immense potential of digital transformation in driving economic and societal growth. It underscores the crucial need for a robust digital infrastructure, a skilled workforce, and a supportive regulatory environment to foster innovation and propel progress. futureX embraces these principles, aiming to be at the forefront of this transformative journey.

As a part of Saudi Arabia Vision 2030, the National Transformation Program (NTP) has been established. With a budget of $72 billion, the NTP encompasses over 500 projects, focused on revolutionising key sectors including healthcare, education, transportation, and government services through the power of digital technologies.

futureX is uniquely positioned to support the ambitions of Saudi Arabia Vision 2030 through our advanced workflow automation solutions. Our AI-powered tools and services streamline and optimise business processes, enabling organisations to achieve unparalleled efficiency, productivity, and cost-effectiveness.

By leveraging the latest advancements in AI and automation, futureX empowers businesses to enhance their digital experiences and unlock new levels of operational excellence. Our solutions enable seamless integration of data, streamline workflows, and provide actionable insights that drive informed decision-making.

Through our partnership with Saudi Arabia Vision 2030, futureX is committed to contributing to the transformation of Saudi Arabia into a global hub for investment and innovation. We are dedicated to creating new job opportunities for citizens and improving the quality of life by driving technological progress and digitalization.

Join us on this remarkable journey as we shape the future of Saudi Arabia together. Together with futureX, let’s harness the power of AI and automation to build a prosperous and digitally advanced nation, in line with the bold aspirations of Saudi Arabia Vision 2030.

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At futureX Technologies, our commitment to providing visionary software applications to organizations undergoing automation and digital transformation is unwavering. And, we are proud to celebrate a fruitful collaboration with Hyperscience, a pioneer establishment in automation.

Hyperscience was born with the realisation that reducing manual workloads could lead to cost savings, reduced clerical errors, and ultimately deliver better customer experiences. Today, their cutting-edge Machine Learning and AI technologies have revolutionized how enterprise organizations and government agencies approach and prioritise their work. By reducing monotonous manual data entry through data entry automation, they have unlocked new levels of efficiency and accuracy, resulting in fewer mistakes and fairer decisions. This has not only optimized workflows but has also positively impacted the lives of millions of customers worldwide.

At futureX, we share Hyperscience’s passion for innovation and customer satisfaction. Together, we have enabled organizations to streamline their workflows, freeing up valuable time and resources, and redirecting their focus towards higher-value tasks. With Hyperscience’s automation prowess and FutureX’s top-notch software applications, we have created a synergy that enhances operational efficiency, productivity, and overall business performance. This partnership has not only accelerated digital transformation but has also driven meaningful impacts for our customers. From enterprise organizations to government agencies, the collaboration between FutureX and Hyperscience has become a catalyst for progress.

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Snowflake empowers the Data Cloud, providing numerous organisations with seamless accessibility to explore, collaborate, and unleash the true value of their data. Gain deeper insights for your organisation by accessing third-party or personalised data and enhance customer experiences through data-driven strategies. Utilise Snowflake to construct and execute adaptable data pipelines, utilising your preferred programming language.

Our partnership with Snowflake enables us to harness the potential of the Data Cloud through a wide range of tools. With our team of certified experts and integrations, we empower customers to leverage Snowflake’s flexibility, performance, and user-friendly nature, resulting in more significant data insights. Whether you require certified services partners for migration or optimising your Snowflake deployment, or if you seek integrated technologies, this is the ideal starting point for you as a valued customer.

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futureX, as a trusted partner of Qlik, offers a comprehensive range of QlikView consulting and implementation services. Our team comprises highly skilled and certified QlikView and Qlik Sense consultants who have consistently delivered outstanding results. We understand the significance of enterprise data discovery, self-service business intelligence (BI), reporting, and ad-hoc analytics, and provide tailored solutions to address these needs.

Our consultants possess extensive technical knowledge and business acumen, enabling them to build robust self-service applications, data visualisations, scorecards, and analytical models. Leveraging Qlik’s unique associative analytics engine, advanced AI capabilities, and high-performance cloud platform, we empower every individual within your organisation to make informed decisions on a daily basis. This approach fosters a truly data-driven enterprise, ensuring better outcomes and accelerating business value. Furthermore, our end-to-end, multi-cloud data integration and analytics solutions enable you to transform raw data into remarkable results, bridging the gaps between data, insights, and actionable steps.

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Pharos is a reputable cloud services and technology enterprise that specialises in providing innovative print management software and solutions. As an esteemed partner of Pharos, we collaborate closely with prominent global brands operating in diverse sectors such as financial services, healthcare, insurance, government, manufacturing, and higher education. Our primary objective is to assist these esteemed organisations in enhancing the security, cost-efficiency, user-friendliness, and sustainability of their printing operations.

The realm of print management encompasses a wide array of technologies, services, and best practices. These include device management, print output management, cost management, information security, and the optimization of printing practices within corporate and educational settings.

In the absence of a centralised system to manage the dispersed printers, monitor their performance, and safeguard their output, printing processes can spiral out of control, resulting in compromised information security and escalating costs. Our latest print management software effectively addresses these challenges, providing comprehensive solutions.

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In today’s challenging business environment, organisations face mounting pressure to streamline their processes and enhance operational efficiency in order to stay competitive and achieve profitability.

By leveraging the power of AI, futureX delivers latest workflow automation software solutions that empower companies to optimise their business functions. Our flagship product, OpenText RightFax, is designed to operate within a local area network (LAN), enabling seamless transmission and receipt of digital faxes among network-connected users, applications, and systems. This enterprise fax server software seamlessly integrates with onsite analog or digital telephone systems, voice-over-IP telephone networks, or even the cloud, ensuring secure fax transmission. Moreover, RightFax is fully integrated with email services for users and back-end systems, facilitating application faxing and significantly reducing the overall cost associated with faxing across the entire enterprise.

At futureX, we have been at the forefront of enterprise fax technology initiatives in the GCC region, serving a diverse clientele of satisfied partners. Our team of certified professionals possesses extensive expertise and a rich portfolio of successful case studies. We pride ourselves on our ability to understand your organisation’s unique requirements and provide tailor-made solutions that drive tangible results. 

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The partnership between Novomind and futureX will harness the unique strengths and resources of both companies to enhance consumer outreach and capitalise on the potential of digital transformation and AI. This collaboration aims to empower both entities to gain a competitive edge by seamlessly launching integrated campaigns that swiftly identify cross-channel opportunities for value creation.

By integrating futureX’s digital business automation with Novomind’s advanced chatbots and AI proficiency, this partnership signifies a significant shift in how both organisations cater to market demands. By leveraging each other’s capabilities and expertise, Novomind and futureX are poised to embark on numerous successful ventures, delivering top-notch solutions and technologies to enhance operational efficiency, competitiveness, and profitability.

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At the core of all the EasiSMS Enterprise Messaging Solutions lies the EasiSMS Messaging Server, an SMS gateway of enterprise-grade quality. This messaging server serves as a powerful and reliable platform, consolidating diverse messaging needs across multiple departments and locations into a single, robust solution. By doing so, it enables enhanced cost management and control for organisations.

The EasiSMS Messaging Server is purposefully designed as an infrastructure for SMS gateways, facilitating the efficient management of messages between corporate servers and mobile operators’ SMSC. It offers a range of connectivity modes, providing enterprises with increased delivery options and ensuring scalability of the messaging server.

With its multi-tiered architecture, the EasiSMS Enterprise Messaging Server allows for the deployment of the core SMS gateway engine, database, and connectors in various network zones. This flexibility caters to the stringent security requirements of environments such as banks and government institutions.

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Dataiku, is a true pioneer in the field of “Everyday AI.” Since its inception in 2013, Dataiku has been at the forefront of democratising data and fostering collaboration across organisations. They firmly believe that to thrive in today’s rapidly evolving ecosystem, companies must empower their people to continuously innovate.

With Dataiku, we have witnessed the remarkable transformation of countless organisations and teams. Their expertise in understanding the intricate complexities of different businesses enables us to systemize the utilisation of data and AI effectively. This level of understanding and addressing the unique needs of our customers is what sets Dataiku apart, making them the trusted choice for organisations seeking to unlock the full potential of data-driven decision-making.

Together with Dataiku, futureX is poised to bring about a new era of workflow automation, where data becomes the driving force behind strategic decision-making. By combining our expertise in AI-powered automation with Dataiku’s unrivalled experience in democratising data, we empower organisations to thrive in the digital age and create a competitive edge that sets them apart in their respective industries.

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At futureX, our team of professionals possess the expertise to collaborate with renowned industry solutions. We have partnered with Abbyy to provide advanced digital intelligence to contemporary enterprises. The Abbyy Digital Intelligence platform offers a comprehensive range of capabilities, enabling profound insights into business processes and the underlying content.

Every enterprise’s strategy revolves around information, processes, and people. Whether your goal is to enhance customer experiences, attain operational excellence, or drive future growth, we empower you with complete visibility and comprehension of your business processes and the content that drives them.

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Through our collaboration with Alteryx, we provide a comprehensive self-service data science and analytics solution that enables all data producers to efficiently convert their data into actionable insights, surpassing their expectations and driving substantial business outcomes.

The Alteryx Platform caters to a wide range of analytical needs, from the simplest to the most complex, covering the entire spectrum of the analytic journey. By facilitating seamless communication between data scientists, IT professionals, and business stakeholders, our customers gain access to a user-friendly platform that promotes collaboration and adheres to governance standards, all while eliminating the need for coding. With this advanced analytic platform, users can effortlessly explore, prepare, analyse, and operationalize their models, ultimately accelerating their decision-making processes and achieving tangible results for their organisations.